Contact us
For help with Scenelet, copy this address into the email app you prefer: support@scenelet.app. Opening this page does not launch another app.
Looking for the app? Download Scenelet on the App Store.
Billing and subscription help: billing@scenelet.app
Privacy requests: privacy@scenelet.app
Developer / Data Controller: Evgeny Ruban, individual developer of Scenelet.
Text recognition or translation looks wrong
Compare the recognized text with the original image and edit mistakes before relying on the translation. Check that the meaning fits the scene. If a problem repeats, contact support with the app and iOS versions and the step that failed; do not send private images or access credentials.
Manage an App Store subscription
Subscriptions bought in the App Store are managed in your Apple account settings. Stopping Scenelet emails does not cancel a paid subscription. Deleting your Scenelet account and managing an App Store subscription are separate tasks. For purchase or restore questions, use billing@scenelet.app; do not send full payment card details.
Do cloud features need an internet connection?
Cloud text recognition, translation, and account sync need an internet connection. Saved cards are stored locally, but that does not mean cloud OCR can work offline.
Account deletion
Scenelet includes an in-app account deletion flow for remote accounts. You can also contact us from the email associated with your account and request deletion of your account and associated personal data.
Sync, purchases, and restore
For account sync issues, include whether you are signed in with Apple or Google and what changed before the issue started. For purchase or restore issues, include the product shown in the app and the approximate purchase time. Do not send full payment card details.
Notification help
Learning reminders can be changed, paused, or turned off in Scenelet settings. If reminders do not appear, check Scenelet's notification status in iOS Settings, your selected reminder mode and time, Focus, Notification Summary, and whether cards are ready to review. Scenelet intentionally does not show phrase text, translations, or images in notification content.
For notification support, include your Scenelet version, iOS version, reminder mode, approximate scheduled time, time zone, and whether the problem involves a learning reminder or a service notification. Do not send an APNs device token, authentication token, phrase text, private image, or full notification payload by email.
Email preferences: stop receiving messages
Signed-in users can manage lifecycle, marketing, and weekly-summary email choices in Scenelet settings. Eligible messages also include an unsubscribe link. Opening that link does not change your preference; the unsubscribe page requires an explicit confirmation.
If an email preference or unsubscribe action does not work, contact support and include the Scenelet app version and the type of message. Do not forward authentication tokens, full unsubscribe URLs, or other private account links.
Useful details to include
- Your account email or sign-in provider, if you used one.
- Your device model and iOS version for bug reports.
- Your Scenelet app version and whether you are using guest, Apple, or Google sign-in.
- Your reminder mode and notification permission status, if the issue involves reminders.
- The email category involved, without forwarding a private unsubscribe link.
- A short description of the issue.