Contact
Support: support@scenelet.app
Billing and subscription help: billing@scenelet.app
Privacy requests: privacy@scenelet.app
Developer / Data Controller: Evgeny Ruban, individual developer of Scenelet.
Account deletion
Scenelet includes an in-app account deletion flow for remote accounts. You can also contact us from the email associated with your account and request deletion of your account and associated personal data.
Sync, purchases, and restore
For iCloud sync issues, include whether you are signed in, whether iCloud Drive is enabled on the device, and what changed before the issue started. For purchase or restore issues, include the product shown in the app and the approximate purchase time. Do not send full payment card details.
Notification help
Learning reminders can be changed, paused, or turned off in Scenelet settings. If reminders do not appear, check Scenelet's notification status in iOS Settings, your selected reminder mode and time, Focus, Notification Summary, and whether cards are ready to review. Scenelet intentionally does not show phrase text, translations, or images in notification content.
For notification support, include your Scenelet version, iOS version, reminder mode, approximate scheduled time, time zone, and whether the problem involves a learning reminder or a service notification. Do not send an APNs device token, authentication token, phrase text, private image, or full notification payload by email.
Email preferences and unsubscribe
Signed-in users can manage lifecycle, marketing, and weekly-summary email choices in Scenelet settings. Eligible messages also include an unsubscribe link. Opening that link does not change your preference; the unsubscribe page requires an explicit confirmation.
If an email preference or unsubscribe action does not work, contact support and include the Scenelet app version and the type of message. Do not forward authentication tokens, full unsubscribe URLs, or other private account links.
Useful details to include
- Your account email or sign-in provider, if you used one.
- Your device model and iOS version for bug reports.
- Your Scenelet app version and whether you are using guest, Apple, or Google sign-in.
- Your reminder mode and notification permission status, if the issue involves reminders.
- The email category involved, without forwarding a private unsubscribe link.
- A short description of the issue.